Return and Refund Policy

Thank you for shopping with Garage Tested.

Please read this Return and Refund Policy carefully before placing an order. By purchasing from Garage Tested, you agree to the terms outlined below.

Final Sale Policy

All sales are considered final unless the item arrives defective, damaged, or affected during shipping.

Because Garage Tested offers free shipping and works to keep product pricing simple and affordable, we do not accept returns or issue refunds for general change-of-mind reasons.

We do not offer refunds or returns for:

• Change of mind
• Buyer’s remorse
• Ordering the wrong item
• No longer needing the item
• Minor shipping delays
• Incorrect shipping information provided by the customer
• Items that have been used, installed, modified, or damaged after delivery
• Minor packaging damage that does not affect the product itself

Damaged, Defective, or Shipping-Affected Items

If your item arrives damaged, defective, or affected during shipping, please contact us as soon as possible so we can review the issue.

To submit a claim, you must provide:

• Your order number
• A clear description of the issue
• Clear photos or videos showing the damage or defect
• Photos of the packaging if the package arrived damaged
• Any other details that may help us review the claim

Once your claim is reviewed, Garage Tested may offer one of the following solutions, depending on the situation:

• A replacement item
• Store credit
• A partial refund
• A full refund

The solution offered will depend on the condition of the item, the issue reported, and the evidence provided.

Reporting Timeframe

Damaged, defective, or shipping-affected items must be reported within 7 days of delivery.

Claims submitted after 7 days may not be eligible for a refund, replacement, or store credit.

We recommend inspecting your order as soon as it arrives.

Return Eligibility

If a return is approved by Garage Tested, the item must be returned in its original condition whenever possible.

Approved return items should include:

• The original product
• All included parts and accessories
• Manuals or inserts, if included
• Original packaging, when available

Items may not qualify for a refund, replacement, or store credit if they have been:

• Used
• Installed
• Altered
• Damaged after delivery
• Returned with missing parts or accessories

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

If an item is confirmed to be defective, damaged, or affected during shipping, Garage Tested will review the case and determine the appropriate next step.

Depending on the situation, return shipping instructions may be provided. In some cases, a return may not be required if sufficient photo or video evidence is provided.

Garage Tested is not responsible for return shipping costs unless otherwise confirmed by our support team.

Refund Processing

If a refund is approved, it will be processed back to the original payment method used at checkout.

Please allow time for your bank, credit card provider, or payment processor to complete the refund after it has been issued.

Refund processing times may vary depending on your financial institution.

Free Shipping

Garage Tested offers free shipping on eligible orders.

Free shipping does not mean that delivery times are guaranteed. Shipping times are estimates only and may vary depending on order volume, carrier delays, customs processing, weather, incorrect addresses, or other factors outside of our control.

Shipping Time Disclaimer

We do our best to process and ship orders as quickly as possible. Most orders are delivered within a reasonable timeframe, and many arrive faster than expected.

However, Garage Tested does not guarantee exact shipping or delivery dates.

Refunds will not be issued solely because an order arrives later than expected, unless the item is confirmed lost or there is another issue that qualifies under this policy.

Lost or Missing Packages

If your tracking shows that your package was delivered but you did not receive it, please check with:

• Other members of your household
• Neighbours
• Your building concierge or front desk
• Your local mail carrier or delivery provider

Garage Tested is not responsible for packages marked as delivered by the shipping carrier. However, you may contact us and we will do our best to help guide you through the next steps.

If a package appears to be lost in transit, please contact us so we can review the tracking information and assist where possible.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Garage Tested is not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes once the order has been submitted.

Order Cancellations

Orders may not be cancellable once they have been processed, packed, or shipped.

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed, we may be able to cancel it. If the order has already been processed or shipped, it will be handled according to this Return and Refund Policy.

Exchanges

We do not offer exchanges for change-of-mind reasons.

If your item arrives damaged, defective, or affected during shipping, we may provide a replacement depending on the situation and product availability.

Product Compatibility

Customers are responsible for reviewing product details before placing an order.

For automotive accessories, fitment and compatibility may vary depending on the vehicle, setup, installation method, and intended use.

If you are unsure whether a product is right for your vehicle, please contact us before ordering. We are happy to help where possible, but Garage Tested is not responsible for purchases made without confirming compatibility.

Contact Us

If you have questions about this Return and Refund Policy or need help with an order issue, please contact us through our contact page or support email.

When contacting us, please include your order number and any relevant photos, videos, or details so we can assist you as quickly as possible.

Garage Tested reserves the right to refuse refunds, returns, replacements, or store credit if a claim does not meet the requirements outlined in this policy.